BOROMEDIA – to the home pageStart a project

AI literacy under the EU AI Act: what businesses need to do now

Since February 2025, companies using AI must ensure their staff have sufficient AI literacy. What that means – and how to put it into practice.

27 August 2026 · 3 min read

At a glance

  1. 01

    If you use AI at work – even just ChatGPT – you have had to ensure AI literacy in your team since 2 February 2025.

  2. 02

    No certificate, no fixed format: the training has to fit your tools and tasks.

  3. 03

    Five steps are enough – from taking stock to documenting what you have done.

01What it is about

It covers anyone using AI in their business – not just those who develop it.

The EU AI Act (Regulation (EU) 2024/1689) governs the use of artificial intelligence in the EU. One of its first obligations has applied since 2 February 2025 and affects almost every business: Article 4, AI literacy.

It applies not only to software developers but also to companies that use AI systems at work – for example to draft texts, create images or answer customer enquiries.

02What is required

AI literacy means seizing the opportunities and knowing the risks.

Companies must take measures to ensure, to their best extent, that everyone working with AI on their behalf has sufficient knowledge – appropriate to their prior knowledge, their role and the context of use.

That does not mean being able to code. It means knowing that AI makes mistakes that sound convincing, which data is off limits and when a person needs to check the result.

03What is not prescribed

The AI Act does not require a certificate or any particular training format. Nor does the Regulation set out a specific range of fines for Article 4.

It is still worth taking seriously: well-prepared teams avoid data protection breaches, embarrassing errors in quotes and decisions based on incorrect AI answers.

04Put into practice in five steps

  1. 01

    Take stock

    Which AI tools are in use – including casually in the browser or on a phone?

  2. 02

    Clarify roles

    Who uses which tool, for what, and with which data?

  3. 03

    Set ground rules

    A short AI policy – what is allowed, what is off limits, when results are checked.

  4. 04

    Train

    Short, practical sessions for the relevant tasks rather than theory.

  5. 05

    Document

    Record who was trained and when – and refresh the training when new tools arrive.

05Help in Austria

The AI Service Desk of the Austrian regulator RTR provides information on the AI Act, and the European Commission has published questions and answers on AI literacy.

We support you with workshops tailored to the tools you actually use and help you draw up your internal AI policy. This is no substitute for legal advice.

Questions about this?

Does your team need AI literacy under the EU AI Act? We train hands-on – tailored to the tools and tasks in your business.

Let’s talk+43 660 712 90 69servus@boromedia.at

Frequently asked questions.

Does the obligation also apply to small businesses?

Yes. Article 4 makes no distinction by company size. What matters is whether AI systems are used at work. The effort, however, depends on how AI is used: in a small business using one or two tools, a short training session with clear ground rules is often enough.

Does using ChatGPT already count as using AI?

Yes, if it is for work. Writing assistants, image generators and AI features in office software are also AI systems within the meaning of the AI Act.

Do our employees need a certificate?

No. A certificate is not required. What matters is that the level of literacy fits how AI is actually used – and that you record what you have done to achieve it.

Since when has the obligation applied?

Since 2 February 2025. Further parts of the AI Act apply in stages at later dates.

Related services

More articles